Launched in 2016, Babyl was Rwanda’s premier digital health consultation service. In 2020, they partnered with the Rwandan Government to develop a “Digital-First Integrated Care” model, enabling access to healthcare via mobile phones. By 2023, they provided over 3,000 daily virtual consultations to over 2.5 million users. Unfortunately, they ceased operations the same year due to parent company Babylon’s bankruptcy. This document seeks to share some clear and easy-to-digest lessons learned from the activities of Babyl in Rwanda.
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